A voice agent that sleeps at night (so they don't have to)
200+ booking calls a day. Staff overwhelmed Friday-Saturday. Now an AI agent answers in Italian and English, takes bookings, sends confirmation.
Client: Pizzeria Vesuvio, Rome Trastevere, 60 seats
Roman Trastevere: a historic pizzeria, 60 seats, two services a day. The phone rang 200 times a day for bookings — each missed call meant an empty table. On Saturday nights the cashier held the receiver for two hours straight and miscounted bills. Serving seated guests became impossible during the rush.
The solution
01
Multilingual voice agent on the venue's number
Twilio forwards calls to Claude Sonnet 4.6 with dedicated tools. The agent understands dialects, handles 'we're 4, no wait, 5', recognises Italian names.
02
Live availability check via the Reservation API
Agent speaks, checks, confirms. Same Ordina DB — no sync, no conflicts.
03
Auto SMS + email confirmation
At call end the guest gets a recap. Staff see the booking appear on /prenotazioni in real-time.
Tech stack
- Twilio Voice
- Claude Sonnet 4.6
- Reservation API Ordina
- Cal.com integration
- Resend EU
Results
- 67%calls handled without staff
- +28%call-to-booking conversion
- 4 secaverage answer time (was 12 minutes)
“The staff at the till no longer stress on Friday nights. Bookings keep coming in even after closing.”
— Salvatore, manager
Illustrative example — simulated results based on realistic scenarios and the technical capabilities of our stack. Real cases coming autumn 2026 with our first pilot clients.